Introducing Jane
We’ve added a new, around-the-clock way to help you book appointments and get answers, and we did it with one person in mind: you.
When you’re managing asthma, allergies, or another ongoing condition, the last thing you should have to fight is the phone.
Yet for many patients, reaching a specialist’s office is the hardest part of getting care. A busy line in the morning. Time on hold. A question that pops up at 9:00 PM, long after the office has closed. We think that’s backwards. Getting in to see us should feel as easy as the care you receive once you’re here.
That’s why we’d like to introduce you to Jane.
Meet Jane, Our AI Scheduling Assistant
Jane is a friendly, AI-powered voice assistant who now helps answer our phones. She can take care of everyday requests right away. And because she’s available around the clock, you’re no longer limited to when you can call.
- Book, reschedule, or cancel an appointment
- Get reminders and confirmations so nothing slips through the cracks
- Ask common questions, like our hours, locations, and how to prepare for a visit
- Get help after hours, so a late-night request doesn’t have to wait until morning
Think of Jane as an extra set of hands for our team. She’s there to handle the routine things instantly, so fewer patients are left waiting.
Why Jane?
We didn’t bring Jane on to replace anyone. The call center team that you know and trust is just as strong and valued as before. Jane is simply working alongside them to provide additional support and more convenience for our patients.
We don’t want you to have to wait to get excellent care. Jane picks up when the lines are full, answers when the office is dark, and handles routine requests in an instant. That frees our staff for the conversations that truly need a human being.
In other words, this was a decision we made for you.
You Can Still Speak with Our Team
This is the most important thing we want you to know: you can always reach a real person during regular business hours, except for 12:30 PM to 1:30 PM during our team’s lunch break. If you call during our normal office hours, you can ask to speak with a member of our team at any point, for any reason or no reason at all, and Jane will connect you with someone right away. You never have to explain yourself or justify it. If you’d simply feel more comfortable talking to a person, that’s reason enough.
Some things will always go straight to our people, never to Jane: anything involving clinical judgment, anything sensitive or complicated, or any request that doesn’t fit the usual mold. Jane takes care of the routine so our team can give you their full attention.
Taking Time to Perfect Jane
We know that trusting a brand-new kind of technology with something as important as your care is a big step. It was for us, too. So, we didn’t flip a switch overnight.
We started small, with Jane answering during just a short window each day, and we expanded slowly, only as she proved she could do the job well. Along the way, our team has listened to real calls, week after week, to make sure she’s helpful, accurate, and kind, and to fix anything that isn’t quite right. We still do this every single week.
Jane is new, and like any new employee, she’s still learning. Most of the time she handles everyday requests beautifully. Occasionally she might mishear something, or a request might simply be too complex for her, especially over a noisy connection. If that happens, a few small things help: speaking naturally, from a quiet spot when you can, and asking for a person whenever you’d like one during office hours. Your patience and feedback genuinely make her better, and they help us make sure every patient is well taken care of.
This was never about replacing what makes your care personal. It’s about protecting it, by making sure you can always reach us.
Our Commitment to You Will Never Change
Our commitment to you is exactly what it has always been: the same providers, the same care, the same team that knows your history. Jane is simply here to make the very first step, reaching us, easier and less stressful, so you can spend less energy on the phone and more on feeling your best.
Welcome to a more available scheduling option. And remember, during office hours, a real person is always just a sentence away.